Selira AI Privacy Policy

1. Information We Collect

1.1 Account Information

When you create an account, we collect information such as your email address, username, and password. This information is necessary to provide you with access to our services and to communicate with you about your account.

1.2 Chat Data and Conversations

We collect and store your conversations with AI characters to provide the service, maintain character memory, and improve the AI experience. This includes all messages, character interactions, and generated content.

1.3 Usage Information

We automatically collect information about how you use our services, including your interactions with AI characters, features used, time spent on the platform, and technical data such as your IP address, device type, browser information, and operating system.

1.4 Device and Technical Information

We collect information about the devices you use to access our services, including device identifiers, operating system, browser type and version, and mobile device information.

1.5 Payment Information

If you purchase a subscription, our payment processors (such as Stripe or Apple) collect and process your payment information. We do not store complete payment card details on our servers.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services: Including delivering AI character interactions, maintaining conversation history, and ensuring platform functionality
• Personalize your experience: Tailoring AI responses, remembering conversation context, and providing relevant character recommendations
• Improve our services: Analyzing usage patterns, training AI models, and developing new features
• Process payments: Handling subscription billing and payment processing
• Communicate with you: Sending service updates, responding to support requests, and providing customer service
• Ensure safety and security: Detecting and preventing fraud, abuse, and violations of our terms of service
• Comply with legal obligations: Responding to legal requests and protecting our rights

3. Information Sharing and Disclosure

3.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for their commercial purposes.

3.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

• AI model providers (such as OpenAI) for generating character responses
• Cloud hosting services for data storage and processing
• Payment processors for subscription billing
• Analytics services for usage analysis
• Customer support tools

3.3 Legal Requirements

We may disclose your information if required by law, legal process, or to protect the rights, property, or safety of Selira AI, our users, or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data centers and hosting infrastructure
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Specific retention periods include:

• Account Information: Retained while your account is active and for a reasonable period after account deletion
• Chat Data: Retained to maintain character memory and conversation history, unless you request deletion
• Usage Data: Typically retained for up to 2 years for analytics and service improvement
• Legal and Safety Data: Retained as required by applicable law or for legitimate business purposes

You may request deletion of your personal information by contacting us at gcastrading@gmail.com.

6. Your Rights and Choices

6.1 Account Access and Control

You can access, update, and delete certain account information through your profile settings.

6.2 Data Portability

You may request a copy of your personal data in a structured, commonly used format.

6.3 Deletion Rights

You may request deletion of your personal information, subject to certain legal and operational limitations.

6.4 Communication Preferences

You can opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

6.5 Regional Rights

Depending on your location, you may have additional rights under applicable privacy laws, such as the GDPR or CCPA. These may include rights to access, correct, delete, or restrict processing of your personal information.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Keep you logged into your account
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences, though disabling cookies may affect the functionality of our services.

8. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external services. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We implement appropriate safeguards to protect your personal information when it is transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For specific requests regarding your personal data (access, deletion, portability), please include:

• Your full name and email address associated with your account
• A clear description of your request
• Verification of your identity (we may request additional information to verify your identity before processing certain requests)