Selira AI Privacy Policy

1. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when using our Services:

• Account Information: Name, email address, username, and password when you create an account
• Profile Information: Profile pictures, biographical information, and preferences
• Payment Information: Payment card details and billing information when you subscribe to Selira AI Pro (processed securely through Stripe)
• Chat Content: Messages, conversations, and interactions with AI characters
• Character Creation: Characters you create, including names, descriptions, personality traits, and avatars
• Feedback and Support: Communications with our support team and feedback you provide

Information Automatically Collected

When you use our Services, we automatically collect certain information:

• Usage Data: Information about how you interact with our Services, including features used, time spent, and preferences
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Log Data: Server logs, including access times, pages viewed, and system activity
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns
• Location Data: General location information based on IP address

Information from Third-Party Sources

• Authentication Services: Information from Auth0 or other authentication providers
• Payment Processors: Transaction information from Stripe and other payment processors
• Analytics Services: Aggregated usage data from analytics providers like Google Analytics and Microsoft Clarity
• AI Services: Data processed through OpenAI for character interactions

2. How We Use Your Information

We use the information we collect for various purposes:

• Provide and Maintain Services: To operate, maintain, and improve Selira AI
• Personalization: To customize your experience and provide personalized character recommendations
• AI Model Training: To develop, train, and improve our AI models and character interactions
• Communication: To send you service updates, newsletters, marketing communications, and respond to your inquiries
• Payment Processing: To process subscriptions and manage billing
• Analytics: To understand how users interact with our Services and identify areas for improvement
• Safety and Security: To detect, prevent, and address fraud, security issues, and violations of our Terms of Service
• Legal Compliance: To comply with legal obligations and protect our rights
• Research and Development: To conduct research and develop new features and services

3. Information Sharing and Disclosure

3.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for their commercial purposes.

3.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform:

• AI Model Providers: OpenAI for generating character responses
• Cloud Hosting: Netlify and Airtable for data storage and processing
• Payment Processors: Stripe for subscription billing
• Analytics Services: Google Analytics and Microsoft Clarity for usage analysis
• Authentication: Auth0 for secure user authentication

3.3 Legal Requirements

We may disclose your information when required by law or to respond to legal processes, protect the rights, property, or safety of Selira AI, our users, or the public.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will provide notice before your personal information is transferred.

3.5 With Your Consent

When you explicitly authorize us to share your information, or when you make content public (such as public characters).

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data centers and hosting infrastructure
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Specific retention periods include:

• Account Information: Retained while your account is active and for a reasonable period after account deletion
• Chat Data: Retained to maintain character memory and conversation history, unless you request deletion
• Usage Data: Typically retained for up to 2 years for analytics and service improvement
• Legal and Safety Data: Retained as required by applicable law or for legitimate business purposes

You may request deletion of your personal information by contacting us at hello@selira.ai.

6. Your Rights and Choices

6.1 Account Access and Control

You can access, update, and delete certain account information through your profile settings.

6.2 Data Portability

You may request a copy of your personal data in a structured, commonly used format.

6.3 Deletion Rights

You may request deletion of your personal information, subject to certain legal and operational limitations.

6.4 Communication Preferences

You can opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

6.5 Regional Rights

Depending on your location, you may have additional rights under applicable privacy laws, such as the GDPR or CCPA. These may include rights to access, correct, delete, or restrict processing of your personal information.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Keep you logged into your account
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences, though disabling cookies may affect the functionality of our services.

8. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external services. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Children's Privacy

Age Restriction: Selira AI is not intended for users under the age of 18. We do not knowingly collect personal information from individuals under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hello@selira.ai. We will take steps to delete such information from our systems.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We implement appropriate safeguards to protect your personal information when it is transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For specific requests regarding your personal data (access, deletion, portability), please include:

• Your full name and email address associated with your account
• A clear description of your request
• Verification of your identity (we may request additional information to verify your identity before processing certain requests)